Frequently Asked Questions
Do you only deal with the large corporate chains?Not at all. Our time is probably evenly divided between corporate and independent estate agencies. We deal with hundreds of 1 - 5 branch operations and devote as much attention to them as we do with the larger chains as often their need is more urgent.
Do you vet all candidates?When a new candidate registers us they are given an initial telephone interview by one of our senior consultants and it is our policy to try and meet every candidate prior to introducing them to our clients. However, due to our clients sometimes urgent requirements, and the long hours and limited time off many estate agents get, it is inevitable that we will be contacted by some candidates whom we will not be able to see face to face within a reasonable time period.
On these occasions we will typically go ahead and inform a client that the candidate is available, even though we haven’t had the chance to meet them. Once we have brought the candidates availability to our clients attention we will then leave it to them to make the decision whether they want to interview the candidate or whether they want us to see them first.
What sort of candidates do you have on your register?Our 'live' candidate register is made up of people of all ages, backgrounds and levels of experience. From Trainees with no experience but lots of potential, to Managing Directors with talent and ability in abundance. Additionally we see people working in all manner of varied roles within the property industry. Whilst the majority are residential sales and lettings staff and financial or mortgage advisers, we also see many others including secretaries, property managers, area/regional managers, new homes staff, training managers, etc.
How do you determine which candidates go to which companies?During our discussions with both clients and candidates we try to develop a genuine feel for their respective requirements. Often the details are important and can influence who we call. Most of the time however, we try and get a feel for what they are looking for and match these with the appropriate company or vacancy. The majority of our placements are made when we have made introductions to only one or two clients.
Do you reference candidates?Our standard procedure is to apply for a previous employers reference on any candidate that is not working. However, due to the confidential and sensitive nature of our business we cannot take any references on candidates that are currently employed.
Isn’t using a recruitment agency expensive?Recruitment fees should not be considered an expense but an investment. Instructing us to find a member of staff for you and interviewing those candidates we send you will not cost you a penny. You will know when you see them whether they are worth our fee and you will have a month of them working alongside you to assess whether they are good enough. In most cases, the first deal they do for you will more than compensate their fee and if they are good they could bring in £20,000 or £30,000 more into your business than somebody you might have found yourself. Additionally, we advertise in numerous trade and regional papers week in, week out. It is impractical, not to mention expensive, for most estate agents to do that themselves if they only need one or two people.
How long will it take to find somebody?There really is no way to tell how long it will take to find the right candidate until we have an idea of what you are looking for. If your requirements are reasonably straightforward, it is quite probable that we will have candidates to put to you straight away. However, if your criteria are a little more specific then it may take a little longer to find somebody suitable. With this in mind, many of our clients ask that we make them aware of any good candidates that we come across regardless of whether they have actually registered a vacancy with us.
What happens if the candidate doesn’t work out?In the unlikely event that a candidate fails to live up to prior expectations, we offer a rebate schedule which enables the client to be returned all or some of the fee paid. Details of the rebates and rebate periods are clearly set out in our Terms of Business.